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Frequently Asked Questions

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Sizing Guide

How do I find my ring size?

We provide ring sizers in store which can help you find your ring size, and have sizing guides on our listings.

Alternatively, I highly reccomend going to any jeweller store as they provide free ring sizing! (just take note that the same size may differ on each hand).

Can you resize my ring?

If your ring arrives and doesn't fit, we do not hold accountability due to our rings being true to their described size.

Some of our rings may be able to be resized with a resizing fee. 

Product Care

How do I clean my jewellery?

All orders are mailed with a free polishing cloth that can be re-used as much as you need (just make sure not to wash it!).

For a general clean, We also recommend using warm water, dish soap and a soft toothbrush to shine your jewellery up again.

What extra-care should I take for gemstones?

We recommended taking precautions with your gemstone jewellery, including removing rings when doing manual labour, gardening, working with tools or washing dishes.

Gemstone jewellery can be worn in water unless stated otherwise in the product description.

All the gemstones we work with are not indestructible, unfortunately! - We do not hold responsibility for stones broken by the wearer.

Shipping Information

How long will my order take?

While stocked selection are processed within 1-2 business days, our Made-To-Order selection are estimated at 3-4 weeks to craft.

Bespoke lead times are subject to the project complexity and are discussed prior to ordering, ensuring we meet your special dates.

Can I receive a refund or exchange?

Due to the time and care put into our handmade jewellery, We cannot provide refunds or exchanges on items due to change of mind, change of ring size, personal neglect, general wear and tear, or losing jewellery once delivered.


If an item arrives to you damaged or faulty, please contact us with photos/videos and we can discuss a potential repair, refund, or return. This is a case-by-case situation.